Refund policy

Returns

We have a 14-day return policy for purchases shipped within Switzerland. This means you have 14 days after receiving your item to request a return.

To be eligible for a voluntary return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please go to our return page. Returns must be sent to the following address: Zimmerstrasse 5, 9000 St. Gallen, Switzerland.

Please follow all the steps on the return page. Items sent back without first requesting a return may not be accepted.

 

Return Shipping Costs

We offer free standard shipping on orders.

For voluntary returns, including returns because you have changed your mind, ordered the wrong size, or no longer want the item, you are responsible for the direct cost of shipping the item back to us.

Once we receive and inspect the returned item, we will refund the full purchase price of the returned item to your original payment method. We do not charge a return fee.

If the return is due to a defective, damaged, or incorrect item, we will cover the reasonable cost of returning the item to us.

You can always contact us for any return question at info@zaffiro.ch

 

Damages and Issues

Please inspect your order upon reception and contact us as soon as possible if the item is defective, damaged, or if you received the wrong item.

If the item is defective, damaged, or we sent you the wrong item, please contact us at info@zaffiro.ch before returning it. We will provide instructions for the return and cover the reasonable return shipping costs.

Depending on the circumstances, we will arrange a replacement, repair, or refund in accordance with applicable law.

 

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including perishable goods (such as food, flowers, or plants), custom or personalized products, and certain personal care goods where applicable.

We also do not accept returns for hazardous materials, flammable liquids, or gases.

Please contact us if you have questions about whether a specific item is eligible for return.

Sale items and gift cards are non-returnable under our voluntary Swiss return policy, except where otherwise required by applicable law.

Nothing in this policy limits any mandatory statutory rights that apply to consumers.

 

Exchanges

The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

For voluntary returns, the customer is responsible for the return shipping cost. If the original item was defective, damaged, or incorrect, we will cover the applicable return shipping costs.

 

European Union – 14-Day Right of Withdrawal

If you are a consumer located in the European Union and your order is shipped to the European Union, you generally have a statutory right to withdraw from your purchase within 14 days of receiving the goods, without giving a reason.

To exercise this right, you must clearly inform us of your decision to withdraw within the 14-day withdrawal period by contacting us at info@zaffiro.ch. You must then send the goods back to us without undue delay and, in any event, within 14 days after informing us of your decision to withdraw.

If you exercise your statutory right of withdrawal, you are responsible for the direct cost of returning the goods to us.

We offer free standard shipping to customers. Accordingly, no standard shipping charge is deducted from your refund where standard shipping was provided free of charge. If you selected a more expensive delivery option than our least expensive standard delivery option, we are not required to refund the additional delivery cost.

We will reimburse the payments received from you, including any standard delivery costs that you actually paid, without undue delay and generally no later than 14 days after we are informed of your decision to withdraw. We may withhold the refund until we have received the returned goods or you have provided evidence that you have sent them back, whichever occurs first.

The right of withdrawal does not require the goods to remain completely unused. You may handle and inspect the goods to the extent necessary to establish their nature, characteristics, and functioning. You may be responsible for any diminished value resulting from handling beyond what is necessary for such inspection.

The statutory EU right of withdrawal does not affect any separate statutory rights you may have in relation to defective, damaged, or incorrectly supplied goods.

 

Refunds

We will notify you once we have received and inspected your return and will confirm whether your refund has been approved.

For approved returns under our Swiss voluntary return policy, we will refund the full purchase price of the returned item to your original payment method. The customer is responsible for the cost of shipping the item back to us, except where the return is due to a defective, damaged, or incorrect item.

For EU withdrawals, refunds will be processed in accordance with the applicable statutory withdrawal requirements described above.

Once a refund has been issued, your bank or credit card provider may require additional time to process and post the refund to your account.

If you have questions regarding your refund, please contact us at info@zaffiro.ch